2008-03-19

ICM problem

One of the Terminal Servers that I manage has a program called ICM installed on it. They called yesterday claiming that the Notes were missing, then this morning when they opened ROs it would completely close.
I logged on and confirmed that it did exactly that. This fix was fairly simple:
1. Log on as an ICM administrator.
2. Click Utilities > Clean up Local Data
3. Click Utilities > Clean up Server Data

ICM makes a backup of the dbf files before it does that repairs, but I am paranoid, so I also saved another copy of them before running this utility. The utility probably just checks the dbf files and re-indexes them.

This did solve the problem (sigh of relief).

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